Last updated: 12 October 2026
This privacy policy explains how Yskamer handles the personal data of guests, website visitors and business contacts. We comply with the General Data Protection Regulation (GDPR). This is a translation of the Dutch privacy policy (Privacybeleid); if the two differ, the Dutch version prevails.
1. Who we are
Spui Mannen V.O.F., trading as Yskamer, is the controller for the processing described in this policy.
- Studio: Beulingstraat 21-H, 1017 BA Amsterdam
- Registered address: Spuistraat 58-3, 1012 TV Amsterdam
- Chamber of Commerce: 97329355, VAT: NL868005137B01
- Email: amsterdam@yskamer.nl
2. What data we process
When you book or buy
- Name, email address, phone number
- Booking history (sessions, date, duration) and your package, Intro or membership balance
- Payment data. Payments are processed by Stripe; we never receive your full card details.
- Your confirmation of the health questions. We only store that you confirmed them, no medical details.
When you book through a partner platform
(Urban Sports Club, Wellhub, ClassPass, Treatwell and similar)
- The data the platform shares with us for your booking, usually your name, email address and the booking itself. The platform is responsible for the data you enter there.
When you contact us by email, WhatsApp or a form
- Your name, email address or phone number, and the content of your message.
When you sign up for the newsletter
- Email address and, optionally, first name.
When you visit the website
- Technical data such as IP address, browser and device.
- With your consent: pages visited, clicks and session duration (Google Analytics and Microsoft Clarity), and data for measuring advertising (Google Ads, Meta).
Business contacts
- For companies and organisations we approach about a collaboration: name, role and business email address, taken from public sources such as their own website, and our correspondence.
3. Purposes and legal bases
| Purpose | Legal basis |
|---|
| Carrying out your booking, purchase or membership, including confirmations and reminders | Performance of a contract |
| Processing payments | Performance of a contract |
| Answering your questions, including via our WhatsApp assistant | Legitimate interest / performance of a contract |
| Service emails about your balance, for example that your Intro or package is about to expire | Performance of a contract / legitimate interest |
| Offers for similar services to existing guests, by email | Legitimate interest (soft opt-in); you can unsubscribe in every email |
| The newsletter | Your consent |
| Analysing website use | Your consent via the cookie banner |
| Measuring and improving advertising, including reporting a booking as a conversion to Google Ads | Your consent via the cookie banner |
| Business collaborations | Legitimate interest; you can object in every email |
| Legal (tax) obligations | Legal obligation |
Emails based on your bookings. We sometimes send existing guests an email that fits their visits, such as a reminder that their Intro is about to expire or an offer for a prepaid package. To do this, we group guests based on their bookings. This has no legal effects for you, and you can always unsubscribe.
4. Our WhatsApp assistant
When you message us on WhatsApp, a digital assistant answers some questions and can help you book. Your messages pass through WhatsApp (Meta) and are processed by an AI model from Anthropic. Yskamer staff can read and take over the conversation. We only use your messages to help you, not to train AI models. Prefer to talk to a person? Say so in the chat or email amsterdam@yskamer.nl.
After your visit we may send you one WhatsApp message asking how it was. Reply STOP if you’d rather not receive it.
5. Retention
- Booking and invoice data: 7 years (tax obligation)
- Customer data: up to 2 years after your last booking or purchase
- WhatsApp conversations: we keep the content no longer than needed to handle your question; technical logs are deleted automatically after about 14 days. Anything from a conversation that ends up in your booking follows the retention periods for bookings.
- Newsletter data: until you unsubscribe
- Gift vouchers: until used or expired, plus the tax retention period for the payment
- Business contacts: up to 2 years after the last contact, or sooner if you object
- Cookies and analytics: as listed in the cookie declaration below, usually 14 months for analytics data
6. Who we share data with
We never sell your data. We work with these processors, with whom we have data protection agreements:
- Bookeo: booking system (Bookeo Pty Ltd, Australia). Transfers outside the European Economic Area are covered by appropriate safeguards, such as standard contractual clauses.
- Stripe: online and in-studio payments. United States, under the EU-US Data Privacy Framework and standard contractual clauses.
- MailerLite: email and newsletter. Servers in the EU.
- Google: email and calendar (Google Workspace), website analytics (Google Analytics), advertising measurement (Google Ads) and spam protection (reCAPTCHA). Under the EU-US Data Privacy Framework.
- Microsoft: Clarity, for insight into website use, only with your consent.
- Meta: WhatsApp Business for our messages, and the Meta pixel for advertising measurement, the latter only with your consent. Under the EU-US Data Privacy Framework.
- Anthropic: AI model for our WhatsApp assistant. United States, under standard contractual clauses.
- Render: hosting of our WhatsApp assistant and the connections between our booking system, calendar and partner platforms. Servers in Frankfurt (EU).
- Cookiebot (Usercentrics): managing your cookie consent.
- Mijndomein: web hosting. Servers in the EU.
- ABN AMRO: business bank account.
We also exchange booking data with the partner platforms you book through (Urban Sports Club, Wellhub, ClassPass, Treatwell and similar). They are responsible for their own processing.
We only pass data on to the tax authorities, our accountant, legal advisers or government bodies when legally required or necessary.
7. Cookies
We use:
- Necessary cookies: needed for the website and booking to work, including spam protection. No consent required.
- Preference cookies: for example your language choice and which newsletter pop-up you have already seen.
- Statistics cookies: Google Analytics and Microsoft Clarity. Only with your consent.
- Marketing cookies: Google Ads, Meta and MailerLite. Only with your consent.
You can change your choice at any time via the cookie icon at the bottom left of the website. The full cookie list is at the bottom of this page.
8. Security
We protect your data with appropriate measures, including encrypted connections (HTTPS), access only for those who need it for their work, and agreements with all our processors.
9. Your rights
You have the right to access, rectification, erasure, restriction of processing, data portability and to object, including to direct marketing. Where you gave consent, you can withdraw it at any time.
Send your request to amsterdam@yskamer.nl. We respond within one month. We may ask you to confirm your identity.
10. Complaints
If you have a complaint about how we handle your data, please contact us first. You can also file a complaint with the Dutch Data Protection Authority (autoriteitpersoonsgegevens.nl).
11. Changes
We update this policy when our practices change. The current version is always on this page. For major changes, we inform you by email or with a notice on the website.
